Privacy Policy of Tours Halong

Privacy Policy



This policy applies to all external parties, namely the visitors to Tours Halong’s websites and social media pages, subscribers to Tours Halong briefings and marketing materials, and any other individual whose personal information may be collected, stored and used by Tours Halong or our partners. The policy is also to apply to Legend Travel Group’s management of personal information across all of its offices (in Vietnam and internationally).


Tours Halong understands that the right of individuals to their privacy is important, and demonstrates this by complying with the Constitution 1992, as amended in 2001 

How Tours Halong collects personal information.

Tours Halong collects personal information only by lawful and fair means, where it is reasonably necessary for or directly related to Tours Halong functions under the Vietnam Privacy Constitution 1992. It is Tours Halong’s usual practice to collect personal information directly from you when you deal with Tours Halong by phone, letter, email, face-to-face or online, including when you: 

  • Make an enquiry with Tours Halong;
  • Register an account on an Tours Halong`s website;
  • Subscribe to a newsletter or register to receive brochures (e.g. through a Legend Travel Group’s website);
  • Apply to attend or exhibit at a Tours Halong’s event;
  • Enter a promotion or competition, including at a Tours Halong’s event or through a Legend Tours Halong`s website;
  • Have business dealings with Tours Halong (whether as job applicant, as an employee of one Tours Halong`s external service providers, if you work for a government agency Tours Halong deals with, in the context of a transaction, or if you volunteer personal information to Tours Halong).

Where it is practicable, you may choose to remain anonymous or adopt a pseudonym when dealing with Tours Halong.

 Personal information collected by Tours Halong 

The types of personal information that Tours Halong collects will depend on the nature of your dealings with its products and services and may include your name, contact details, photographic information, your views and opinions about Tours Halong`s services, travel information. In particular: 

  • If you are a traveler or tourist who registers to receive e-newsletters from Tours Halong or registers to create an account on the Tours Halong`s website to customize your web experience, your name, address, email address, age group and information about what type of holiday you are looking for will be collected. This is why Tours Halong can provide you with material likely to be of interest to you.
  • If you deal with Tours Halong in the course of business, Tours Halong will generally collect only your business contact details (so Tours Halong can communicate with you for normal business purposes).
  • Tours Halong also collects personal information about its employees (including job applicants) and contractors (personnel records).
  • If you make a complaint, Tours Halong will generally collect your name, address or email address and details about the complaint.
  • If you would like to settle the payment for deposit or full cost online by credit card, Legend Travel Group will generally collect your Card number, card type, expiry date, CSC, home address. 

How Tours Halong uses and discloses personal information.

We only use and disclose personal information for the purpose for which it was collected, or otherwise in accordance with the Privacy Law. For example, if you register on an Tours Halong`s website to receive information about travelling to Southeast Asia, we will use your name and email address to send you this information. Other examples include use or disclosure for the purpose of: 

  • Providing you with the publications or services you have requested;
  • Marketing communications;
  • Complaint handling;
  • Research and forecasting;
  • Employment purposes; and, 

Examples of third parties Tours Halong may disclose your personal information to include state and territory tourism authorities in the course of conducting trade events, external service providers such as IT consultants, professional advisers, publishing houses and marketing/advertising agencies, Commonwealth ministers, or business partners with whom Tours Halong has a formal contractual relationship with.

Tours Halong will not use or disclose personal information for a purpose other than that for which it was collected unless: 

  • Your consent is obtained;
  • Tours Halong is required to, or authorized by an Vietnamese law or a court or tribunal order; or,
  • Otherwise in accordance with the Privacy Law. 

Tours Halong may also use or disclose your personal information for a secondary purpose related to, or directly related to, the purpose of collection where you would reasonably expect that your information would be used for this other purpose. These secondary purposes may include activities such as public education or quality assurance.

At or before the time we collect your personal information (or as soon as practical afterwards), Tours Halong will take such steps as are reasonable in the circumstances to provide you with a collection notice containing the following information setting out, among other things, the purpose of collection. 

Disclosure of personal information overseas

It is possible that Tours Halong will disclose your personal information overseas as part of its marketing functions. Countries in which recipients are likely to be located include those where Tours Halong has regional offices located including the Cambodia, Laos, Thailand, Vietnam, Myanmar, Malaysia. Tours Halong does not disclose your personal information to any overseas recipient unless one of the following applies: 

  • The recipient is subject to a law or binding scheme substantially similar to the Vietnamese Privacy Principles, including mechanisms for enforcement.
  • You have consented to the disclosure after being expressly informed that Tours Halong will not be taking reasonable steps to ensure that the overseas recipient does not breach the Vietnamese Privacy Principles.
  • It is required or authorized by law.
  • It is required or authorized by an international agreement relating to information sharing to which Tours Halong is a party.
  • It is reasonably necessary for an enforcement related activity conducted by, or on behalf of, an enforcement body and the recipient performs similar functions. 

Personal information security

Tours Halong has taken the security of personal information seriously and has implemented a range of physical and electronic security measures to protect your personal information from unauthorized access, use, modification, disclosure or misuse including the implementation of firewalls.

Electronic records of personal information collected by Tours Halong are stored in databases that are hosted on servers in US. Records relating to consumers are stored in databases that are hosted on servers in Tours Halong`s overseas locations. In each case, Tours Halong`s IT systems are protected by appropriate IT security measures.

Tours Halong also requires its staff to ensure that paper records containing personal information are stored securely. Tours Halong`s employees are bound by confidentiality obligations as a condition of their employment, and this extends to ensuring that personal information collected by Legend Travel Group is kept confidential. 

Access and correction

Under the Privacy Law, you have the right to seek access to the records of personal information that Tours Halong holds about you. You also have the right to ask Tours Halong to alter your personal information if you think the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.

If you wish to access or correct your personal information that Tours Halong holds, please submit a written request setting out what information you wish to access or correct, your name and a mailing/email address to the manager, legal and governance, using the contact details set out at the end of this Policy.

Tours Halong may require you to verify your identity. Tours Halong will respond to your request within 30 days.

If Tours Halong refuses to provide you with access to your personal information or to correct that information as you request, it will provide you with reasons for that refusal and information about how to make a complaint.

If Tours Halong refuses to correct your personal information, it will take reasonable steps to associate a statement with your personal information that you consider the information to be inaccurate. 

Online privacy issues

If you use Tours Halong`s websites, information is recorded about your visit for web personalization, research and statistical and reporting purposes as well as to allow Tours Halong to improve its websites, products and services.

Tours Halong also uses cookies and session tools to improve your experience when visiting its sites. The information collected may include your IP address, the referring site and the pages visited on Tours Halong`s site. IP addresses are logged to track a user’s session while the user remains anonymous. Tours Halong analyses this data for certain trends and statistics, such as which parts of Tours Halong`s website users are visiting and how long they spend there. Tours Halong does not link your IP addresses to anything that identifies you.

In general, you can visit Tours Halong`s websites without telling Tours Halong who you are or revealing any personal information about yourself. However, there are times when Tours Halong may need to collect your personal information. For instance, if you register to receive Legend Travel Group’s publications or to attend an event, Tours Halong will need to collect some personal information from you for this purpose. In this case, Tours Halong will provide notice and seek your permission to send you further electronic communications, and for your personal information to be stored in its databases. If at any time after submitting your personal information to Tours Halong you would no longer like to receive information, simply follow the “unsubscribe” directions at the end of any email communications you receive, or contact Tours Halong using the contact details listed at the end of this policy.

No attempt will be made by Tours Halong to identify website users or their browsing activities except in the unlikely event of an investigation where a law enforcement agency may exercise a warrant to inspect server logs. The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information supplied by Tours Halong.

Where you use Tours Halong`s social media pages (such as Facebook or Instagram) Tours Halong will not collect any personal information about you without your consent. 

Some Tours Halong`s webpages use cookies which are small files that may be placed on your hard disk for recordkeeping purposes. A cookie helps Tours Halong remember who you are and can make your subsequent visits to the webpage simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, by not accepting cookies, some webpages may not display properly or you may not be permitted to access certain information. No personal information is stored within Tours Halong`s cookies. Cookies are important for Tours Halong`s websites and are used to provide the best possible online experience. By continuing to use this site you are consenting to their use. 

Online security

Tours Halong strives to ensure the security, integrity and privacy of personal information submitted to its websites, and periodically updates its security measures in light of current technologies. You need to be aware of inherent risks associated with the transmission of information via the Internet. Tours Halong cannot guarantee or warrant the security of any personal information you submit to its websites. If you have concerns in this regard, Tours Halong has other ways of obtaining and providing information. Postal services, phone and fax facilities are available.

Tours Halong`s websites may also be linked to websites operated by third parties. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship, endorsement or approval of these websites. Visitors to those websites should refer to their separate privacy policies and practices, e.g. Google Analytics and Adobe packages. 

If you wish to complain about how Tours Halong manages personal information, you should submit a written complaint by post or email using the contact details set out in this policy. Tours Halong will endeavour to respond to your complaint within 30 days.

If you are not satisfied with Tours Halong`s response, you may make a written complaint to the Vietnam Tourism directly. 

Contact information

If you have any questions about this policy or if you wish to make a complaint, contact Tours Halong’s manager, using the following contact details: 

  • By email:
  • By post: 4F Building, Trung Hoa Street, Cau Giay District, Hanoi City, Vietnam
  • By phone: +842437834288 

Tours Halong periodically reviews this Policy and reserves the right at its discretion to modify or remove portions at any time. Any amendments will be notified by posting an updated version on its website. 

Approved by the Managing Director

Other category